DAQIN Return Policy
At DAQIN, we want you to be fully satisfied with your purchase. If you’re not happy with your product, we are here to help. Below is our return policy, outlining the process and conditions for returns.
1. Return Timeframe
You have 30 days from the date of receipt to return your product. After this period, we are unable to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition as you received it.
- The product must be in its original packaging.
- You must provide a valid receipt or proof of purchase.
3. Non-Returnable Items
Some items are non-returnable, including:
- Customized products (e.g., personalized phone cases).
- Products marked as final sale.
4. How to Return Your Product
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at [daqin@chinee.net] or call [+86 13392133681].
- Provide Details: Include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once we confirm your return request, we will provide instructions on how to send the product back.
5. Return Shipping
You are responsible for the return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment.
Please note that it may take several business days for your refund to appear on your statement, depending on your payment provider.
7. Exchanges
If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [daqin@chinee.net]. We will arrange for a return and either issue a refund or send a replacement product.
9. Contact Us
For any questions or assistance with a return, please contact our customer service team at:
DAQIN Company
Email: [daqin@chinee.net]
Phone: [+86 13392133681]
Address: [Your Company Address]
By purchasing from DAQIN, you agree to the terms outlined in this Return Policy. We are here to ensure a smooth return process and to make sure you’re happy with your purchase.